Shipping policy
Shipping Policy
Last updated: 20 April 2026
At Aromiq™, we want your order to arrive as beautifully as it was made. Below is everything you need to know about how we process, ship, and deliver your order — wherever you are in the world.
All orders are processed within 1–3 business days (Monday through Friday, excluding US federal holidays) from our fulfillment center in the United States. You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking details once your order has been dispatched.
During sale periods, product launches, and peak seasons such as Thanksgiving, Christmas, and Valentine's Day, processing times may extend by 1–2 additional business days. We appreciate your patience and will always keep you informed.
| Method | Carrier | Estimated delivery | Cost |
|---|---|---|---|
| Standard Shipping | USPS / UPS Ground | 5–7 business days | $4.99 |
| Expedited Shipping | UPS / FedEx | 2–3 business days | $9.99 |
| Overnight Shipping | UPS / FedEx | 1 business day | $24.99 |
We ship to over 50 countries worldwide. All international orders are dispatched from our US fulfillment center. Estimated delivery times begin from the date of dispatch.
We ship to over 50 countries worldwide. All international orders are dispatched from our US fulfillment center. Estimated delivery times begin from the date of dispatch.
| Region | Estimated delivery | Cost | |
|---|---|---|---|
| Canada | 7–14 business days | $12.99 | |
| United Kingdom | 7–14 business days | $14.99 | |
| Europe | 10–18 business days | $14.99 | |
| Australia & New Zealand | 10–21 business days | $16.99 | |
| Middle East | 10–21 business days | $16.99 | |
| Asia Pacific | 14–25 business days | $18.99 | |
| Rest of World | 14–30 business days | $19.99 |
Tracking your order
As soon as your order ships, you'll receive an email with your tracking number and a direct link to follow your package. Please allow up to 24 hours for carrier tracking to activate after your dispatch email is sent.
If your tracking hasn't updated within 5 business days of your dispatch confirmation, please email us at aromiqhyperscented@fkcollections.com and we'll look into it right away.
For all orders shipping outside of the United States, your package may be subject to import duties, taxes, and customs clearance fees upon arrival in your country. These charges are set by your local customs authority and are entirely the responsibility of the recipient - they are not included in your Aromiq™ order total or shipping fee.
We are unable to calculate or predict these charges in advance. If you have questions about duties or taxes in your country, we recommend contacting your local customs office before placing your order.
Please note: if a package is held or returned by customs due to unpaid duties or refusal to pay, Aromiq™ is not liable for the loss of the shipment and a refund cannot be guaranteed.
Please double-check your shipping address before completing your purchase. Aromiq™ is not responsible for orders lost, delayed, or returned due to an incorrectly entered address at checkout.
If you realise you've made an error immediately after ordering, email us at aromiqhyperscented@fkcollectionsupport.com as quickly as possible with your order number and the correct address. We will do everything we can to update your details before dispatch - however, we cannot guarantee changes once an order has entered fulfillment.
If your order arrives damaged, or if your tracking shows delivered but nothing has arrived, please contact us at aromiqhyperscented@fkcollectionsupport.com within 14 days of the expected delivery date. Include your order number and photos of any damage where applicable.
We will open a carrier investigation on your behalf - this process typically takes 5–10 business days. Depending on the outcome, we will offer a replacement shipment or a full refund. We want every Aromiq™ experience to be exceptional, and we'll always work to make it right.